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FAQ / Instructions
What is my service address?
How can I get better address matches?
Why did I get multiple addresses?
Why can't you accept a PO Box as my service address?
What if I don't have a street address?




What is my service address?
Your service address is the address where your telephone service will work.






How can I get better address matches?
Simple changes can improve your results, some of these changes include:
  • Spacing – Make sure spaces are placed correctly and avoid unnecessary spaces.
    Non Preferred way 133NFultonave , Brooklyn,NY,34567
    Preferred way 133 N Fulton ave ,Brooklyn,NY,34567
  • Additional address - street information – Providing additional address information can improve your search results such as:
    Street type – 'Road', 'Avenue', or 'Rd', 'Ave.'
  • Additional address - apartment information – Providing apartment information if you have it will always be helpful in establishing service address. If you have FLOOR\ BUILDING add that too.
    Ex : 100 main st , Apt 4 FLR 3 , Brooklyn, NY,11123
  • Order of street and address entries – Street address elements usually follow a format starting with the building or house number, followed by a pre-directional, a street name, street type/suffix, post-directional, apartment designation, apartment number, etc.
    Ex: 100 S Main st , apt 20
  • Avoid Street\House numbers in words –
    We would prefer to have street numbers in the number format, rather than spelled out.
    For example '233 1st Street' instead of '233 First Street'.
  • Avoid special characters –
    Avoid special characters like <,~
  • Avoid Business names in Address :We prefer not to enter business names in address fields for example
    Non Preferred way 100 main st , Bay royal towers , Brooklyn, NY,23323
    Preferred way 100 main st, Brooklyn, NY,23323
  • Spelling –
    Eliminate spelling and typographical errors. Make sure you have the correct usage of the number 0 and letter O.
  • Standard abbreviations –Provide abbreviation standards for street type , and apartment/unit designations. A non-standard abbreviation may cause poor search results. If you are unsure about the abbreviation, do not use it.
    Road - rd, Apartment - Apt






    Why did I get multiple addresses?
    The address matching system needs additional address information like Apartment information \Floor information or the address matching system did not find an exact match for the address you entered, and is supplying a possible alternative. You should confirm any alternate address results for accuracy before using.





    Why can't you accept a PO Box as my service address?
    You may have your bills sent to an alternate address.





    What if I don't have a street address?
    Customers liveing in rural routes will not have street address and in that case you can enter rural address in street address field

    Eg : RR 1 BOX 4

    There are some cases in which our customers do not have street addresses. For example, sometimes homes in housing developments still being built may not have official street addresses yet. and descriptive addresses (e.x., at the corner of Dolores and Main).

    If you live at a legal address that you cannot validate through our website, please contact one of our customer service representatives.

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