You set up your primary email account* during the account setup portion of your service installation.

What happened during account setup?

You selected your user name and password and set up your primary account. Your user name serves as the first part of your email address before the @ sign. You'll also specify your user name when you log in to your Verizon Online email account. Did you forget your user name and password?

What if I need help setting up my account?

Use In-Home Agent  to automatically troubleshoot or set up your email account.

Download In-Home Agent now

What should I do first?
Login to your email account |  Setup your account in Outlook or Outlook Express

*Verizon Online automatically closes any unused email accounts after a set period of time. As long as you are a Verizon Online subscriber, you can reopen your account at anytime. To learn more, review Verizon Online's Email Policies.