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Troubleshooting
Troubleshooting the Actiontec MI424WR router
In Home Agent

Use the In Home Agent to troubleshoot your connection issues. Let the Wizard do the work and provide possible resolutions for any issues it finds.


You can also use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity issues. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.

Figure depicting the lights on the front panel of the Actiontec router

  1. Is the Power light illuminated?
Download the complete instructions for easy printing. Download the complete instructions for easy printing.
  1. Is the Ethernet WAN light illuminated?
  2. Is the Internet light illuminated?

  3. If the Actiontec router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated E1, E2, E3, or E4)?
  4. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


  5. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


  6. If you're still unable to connect to the Internet, please contact the Verizon Fiber Solutions Center
Continue by testing the ONT

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