Verizon | FiOS Internet - Troubleshooting the Actiontec RI408 Wired Router

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Networking

Troubleshooting the Actiontec RI408 Wired Router You can use the Power, Internet, and Ethernet lights on the front panel of the Actiontec router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Figure depicting the lights on the front panel of the Actiontec router

Is the Power light illuminated?

Light is green: The Actiontec router power is on. Go to Step 2.
Light is not solid green: The router isn't getting power.
Light is red. The router has experienced a critical error. Please call Verizon technical support.

Download the complete instructions for easy printing.

Is the Internet light illuminated?

Light is green: The connection between your Actiontec router and Verizon Online is established. Go to Step 3.
Light is off: No connection is established is established between your router and the Verizon FiOS service.
Light is amber. The router is connected to the ONT (Optical Network Terminator), but it can't be authenticated. Please call Verizon technical support.

Is the Ethernet Broad Band (WAN) light illuminated?

Light is green: The connection between your Actiontec router and the Internet is established. Go to Step 4.
Light is off: Your router is unable to connect to the Internet.

If the Actiontec router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?
- Light for the port where a cable is connected is green: The Ethernet connection between the router and the computer or network device is established. Go to Step 5.
- Light for the port where a cable is connected is off: No link is established between the Actiontec router and your computer or network device.
Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.

Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

If you still can't connect to the Internet, please contact Verizon Fiber Solutions Center.

Continue by testing the ONT

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