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Westell VersaLink 327W troubleshooting tips You can use the Power, DSL, and Ethernet lights on the front panel of the Westell VersaLink gateway to help diagnose the problem with your Westell gateway. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Front diagnostic lights on the VersaLink 327W Gateway

Front diagnostic lights on the VersaLink 327W Gateway

Has your Service Ready Date passed? DSL service is not available until Verizon Online activates your line.		Download the complete instructions for easy printing.
Is the Power light illuminated? Light is green: The DSL gateway power is on. Go to Step 3. Light is off: The VersaLink power light is off. Are any Ethernet lights illuminated (E1, E2, E3, or E4)? Light for the port where a cable is connected is green: The Ethernet connection between the gateway and your computer is established. Go to Step 4. Light for the port where a cable is connected is off: No link is established between the DSL gateway and your computer. Is the DSL light illuminated? Light is green: The connection between the DSL gateway and Verizon Online is established. Go to Step 5. Light is off: The link between the DSL and Verizon Online is not connected. Disconnect all networked computers and restart the main computer. Reconnect the other computers one-by-one to locate the problem. If you are using only one computer, restarting your computer can help you re-establish a new connection.