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Feedback| Email Print Bookmark I forgot my user name and password; what should I do? Forgot your user name? Retrieve your existing user name online. If you want to create a new user name, you must call Technical Support at (800) 567-6789. Forgot your password? Use the Verizon Online Password Reset tool to reset your password if you know your Verizon user name and the answer to your secret question  Note: If you have the Westell 2200 modem, the Westell 6100 modem, the Westell VersaLink 327W, or if you use Outlook Express, you must update software settings to match your new Verizon Online password. If you do not update your settings, you will not be able to connect to the Internet, or you will not be able to send and receive email using Outlook Express. See Also: Why do I need my user name and password? What is a secret question? How do I change my secret question? High Speed Internet Contact Us

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