Verizon High Speed Internet

Frequently Asked Questions

Service-related Questions


Service-related Answers

How does Verizon High Speed Internet work?

Verizon High Speed Internet is powered by broadband technology that carries high bandwidth information to your home over ordinary copper telephone lines. What it means to you is a much faster and smoother connection than dial-up service, so you can surf the Internet and use your phone at the same time. No more busy signals or waiting to get connected to the Internet.

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Will I share my Verizon High Speed Internet connection with other users?

Verizon High Speed Internet provides you with a dedicated connection to the Verizon Central office so you don't have to share your local access connection with other users in your neighborhood.

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Will I need an additional phone line for Verizon High Speed Internet?

No. Your Verizon High Speed Internet service will be installed on your existing phone line. This means you can talk on your phone or fax simultaneously and access the Internet at the same time.

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Will my phone work if my modem loses power?

Yes. The modem is designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled.

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How do I order Verizon High Speed Internet if I already have Verizon Online Dial-up service?

If you already have Verizon Online Dial-up service, call us at 1-888-588-0875 to order Verizon High Speed Internet. If you have dial-up service from another provider (such as AOL, etc.), you can order Verizon High Speed Internet online.

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What affects my connection speed?

When you connect to the Internet using Verizon High Speed Internet, the speeds that you will experience will vary based on a variety of factors, including the following:

  1. Distance of your line from a Verizon Central Office
  2. Condition of telephone wiring inside and outside your location
  3. Computer configuration
  4. Network or Internet congestion
  5. Server and router speeds of the Web sites you access
  6. Other factors

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Installation

Take advantage of our quick and easy, do-it-yourself installation!


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Online Support

Get the help you need 24/7 — from user guides to troubleshooting and loads more.


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Plans & Pricing

$ 17 99/ month

Guaranteed never to go up for the life of your plan.
(Starter plan with 2-year agreement)
Order online and get a FREE modem or router.

View plans

Ready to buy? First Check availability. Then order online or call 1-888-588-0875.