Verizon | Dial-Up Internet - Why do I have long distance charges on my bill for calls I didn't make?

Español

Enter Your Location

Clear location

About FiOS
About FiOS
FiOS TV
FiOS Internet
Find out which Verizon services are available at your address.
Check Availability Check Availability
TV
FiOS TV
Hundreds of channels. The best picture quality. And the largest 100% fiber-optic network in America.
DIRECTV^®
The best satellite TV service with the most HD channels available anywhere.
Find out which Verizon TV services are available at your address.
Check Availability Check Availability
Internet
FiOS Internet
There's nothing faster than fiber.
High Speed Internet
Reliable, fast Internet service at an affordable price.
Find out which Verizon Internet services are available at your address.
Check Availability Check Availability
Compare FiOS Internet and High Speed Internet
Verizon Wi-Fi
Phone
FiOS Digital Voice
Brilliantly clear home phone with over 20 calling features at no charge.
Standard Plans
Home phone service that's simple, reliable, and always hassle-free.
Find out which Verizon phone services are available at your address.
Check Availability Check Availability
Looking for Wireless?
Shop
Shop for Services >
Compare and select great Verizon services - from individual TV, Internet and Phone plans to value-added bundles - in our shop
Get New Verizon Services
Shop All Services
Build Your Own Bundle
Upgrade Existing Services
Add/Change Services
Renew Your FiOS Bundle
Moving? Transfer Existing Service
Find out which Verizon services are available at your address.
Order Services Now Order Services Now
Looking for Games, Internet Security Products, or Expert Care?
Support
Support
Get support for your Verizon TV, Internet, Phone, and Wireless services.
Forums
Get help from your peers in the Forums.
- Talk to your peers now
Community
Get the latest Verizon Residential news, information, conversation, and ideas.
- Join the Discussion

Support

Search for Support

Billing

Why do I have long distance charges on my bill for calls I didn't make? If you find unexplainable long distance charges on your phone bill for calls you didn't make, you may have inadvertently downloaded a web dialer. Sometimes referred to as "Modem Hijacking," this is a serious security breach of your computer and it's important you take immediate action to prevent further fraudulent charges from appearing on your bill.

Signs of Modem Hijacking

Expensive long distance or international phone charges for calls you didn't make (usually dialed in the middle of the night).

Expensive charges for pornographic sites or chat lines.

I think there might be a web dialer on my computer. What do I do?

Go to Internet Security for more information on web dialers and how to remove them.

Contact your long distance carrier to notify them that you suspect web dialer fraud on your account. If Verizon is your long distance carrier, go to Incorrect Billing for more information on how to notify Verizon of the issue.