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Whitelist information for Verizon Online customers If you are not receiving email from a specific email address (such as jane@companyname.com) or domain (such as companyname.com), but your email service is otherwise functioning properly, please take the following steps:

  1. Check your spam filters in Verizon Netmail. You should also check the spam filters within your local email client (such as Microsoft Outlook).


  2. Check your Spam Detector folder in Verizon Netmail.
If these steps do not resolve the issue, it may be that Verizon Online's spam-blocking procedures have blocked the email from that sender. You may submit a "whitelist" request to have the block lifted.

See Also: Learn more about whitelist requirements
To request whitelisted status for a specific email address or domain
Configuring filters in Microsoft Outlook
Configuring Spam Detector services
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