Verizon | Dial-Up Internet - I can't connect to the Internet

Español

Enter Your Location

Clear location

About FiOS
About FiOS
FiOS TV
FiOS Internet
Find out which Verizon services are available at your address.
Check Availability Check Availability
TV
FiOS TV
Hundreds of channels. The best picture quality. And the largest 100% fiber-optic network in America.
DIRECTV^®
The best satellite TV service with the most HD channels available anywhere.
Find out which Verizon TV services are available at your address.
Check Availability Check Availability
Internet
FiOS Internet
There's nothing faster than fiber.
High Speed Internet
Reliable, fast Internet service at an affordable price.
Find out which Verizon Internet services are available at your address.
Check Availability Check Availability
Compare FiOS Internet and High Speed Internet
Verizon Wi-Fi
Phone
FiOS Digital Voice
Brilliantly clear home phone with over 20 calling features at no charge.
Standard Plans
Home phone service that's simple, reliable, and always hassle-free.
Find out which Verizon phone services are available at your address.
Check Availability Check Availability
Looking for Wireless?
Shop
Shop for Services >
Compare and select great Verizon services - from individual TV, Internet and Phone plans to value-added bundles - in our shop
Get New Verizon Services
Shop All Services
Build Your Own Bundle
Upgrade Existing Services
Add/Change Services
Renew Your FiOS Bundle
Moving? Transfer Existing Service
Find out which Verizon services are available at your address.
Order Services Now Order Services Now
Looking for Games, Internet Security Products, or Expert Care?
Support
Support
Get support for your Verizon TV, Internet, Phone, and Wireless services.
Forums
Get help from your peers in the Forums.
- Talk to your peers now
Community
Get the latest Verizon Residential news, information, conversation, and ideas.
- Join the Discussion

Support

Search for Support

General Support

Email

Billing

Account Tools

Troubleshooting

Feedback| Email Print Bookmark

I can't connect to the Internet If you can't connect to the Internet, try the following:

Check your connections. Ensure that the telephone line linking your modem to the telephone jack is securely plugged in and is in good condition. Note: Analog (dial-up) modems are normally installed inside computers.

Release and renew your connection to the Internet. Releasing and renewing your Internet connection will often resolve the problem. Learn how to release and renew your connection to the Internet.

Use ping to test your network connection. Pinging is a troubleshooting technique that is used to test for network connectivity. Ping tests verify that your computer is communicating with remote servers or computers. Learn how to run a ping test.