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Why does my connection seem slow? Download speeds can be affected by a number of things, including the distance between your location and our central office, the condition of your telephone line, and the wiring inside your home.

Other reasons include:
  • The number of users visiting a site. Popular Web sites can be overloaded if the number of visitors to the site increases unexpectedly. If one particular Web site seems to respond slowly, try visiting it later.

  • Computer components. Newer, faster computers usually are able to download content a little faster than older computers.

  • Transmission "overhead." Transmission overhead is a portion of the data that is sent and received when you browse Web sites or send and receive email. This data is responsible for ensuring that you see the correct Web site, or send email to the correct recipients.

  • Hard drive space. To free up space on your hard drive, delete temporary Internet files, clear your browser cache, empty your Recycle Bin, and defragment your hard drive every few months. Freeing up space on your hard drive may improve system performance.
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