Verizon | FiOS Internet - I forgot my user name and password; what should I do?

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I forgot my user name and password; what should I do?

Forgot your password?
Use the Password Reset Tool. You must know your user name and answer to your secret question.

Need help? Review steps for resetting your Verizon Online password.

Password change tips

Your password should be case-sensitive.
Use a combination of at least six numbers and letters.
Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
Avoid using a single word, from any language, with a number added to the beginning or end.
Your password cannot include such characters as /, #, *, or a blank space.
Please allow up to one hour for your password change to take effect.

See Also: Why do I need my user name and password?
What is a secret question?
How do I change my secret question?

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