Verizon | FiOS Internet - I forgot my user name and password. What should I do?

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I forgot my user name and password. What should I do? Verizon provides a phone number and online tool to help you create a new user name and reset your password.

If you can't remember your user name, call the Verizon Fiber Solution Center at (888) 553-1555.

If you know your Verizon user name and the answer to your secret question but have forgotten your password, you can use the Verizon Online Password Reset tool to reset it.

Your password is case-sensitive.

Use a combination of at least six numbers and letters.

Don't use your user name in any form (For example, spelled backwards or with a number added to the beginning or end).

Avoid using a single word, from any language, with a number added to the beginning or end.

Your password cannot include such characters as /, #, *, or blank spaces.

Please allow up to one hour for your password change to take effect.

See Also: Why do I need my user name and password?
How do I change my secret question?

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