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Troubleshooting
Troubleshooting D-Link DI-604 router issues You can use the lights on the front panel of your D-Link DI-604 router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier. Download the complete instructions for easy printing.

Figure depicting the lights on the front panel of the D-Link DI-624 router
D-Link Wired Router


  1. Is the Power light illuminated?
  1. Is the WAN light illuminated?
  2. If the D-Link router is connected to your computer using an Ethernet cable, are any Local Network lights illuminated (E1, E2, E3, or E4)?
  3. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.


  4. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.


  5. If you're still unable to connect to the Internet, please contact the Verizon Fiber Solutions Center.
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