Español

Support
Best in Class - The Customer Respect GroupThe Year's Ten Best Web Support Sites
in
Search
FiOS Internet Solution Center

General Support

Email

Billing

Account Tools

Networking

Troubleshooting
Wireless home network security Security is a top priority for Verizon, and it should be a strong consideration of everyone who has a wireless home network. Consequences of not protecting your network can range from neighbors enjoying free Internet access at your expense to identity theft.

Information Verizon was recently made aware of a potential security risk to many popular models of home routers; especially routers that are not protected by a strong password. 

Please take a few minutes to review the Router Security Update page for more information.


How can I help protect my wireless home network?
  1. Keep your software up-to-date
  2. Protect your network from viruses and spyware
  3. Change your router password if you're still using the factory default setting
  4. Use the strongest network security encryption compatible with your network devices
  5. Use firewall software to protect your computer
  6. Position the router or gateway to limit your exposure
  7. Turn off your wireless network if you are going to be gone for extended periods of time
 Wireless Network Encryption FAQs
  1. Should I use WPA2, WPA or WEP encryption on my network?
  2. If WPA2 and WPA encryption are more secure, why does Verizon ship its routers with WEP encryption enabled?
  3. What compatibility issues should I consider before using WPA2 or WPA encryption?
  4. How can I change my wireless network to WPA2 or WPA encryption?
  5. How can I change my network's WEP encryption key?
  6. How can I find my wireless home network's security settings (SSID, WEP, WPA, or WPA2)?
Strengthen Your
Network Security

Change the network encryption on your wireless network to WPA2 or WPA.
How can I find my network's SSID? How can I find my network's SSID?
More Wireless Network Security FAQs
  1. How can I find my router's default user name and password?
  2. How can I find my network's SSID?
  3. How can I change my network's SSID?
  4. How can I change my router's password?

Information
Contact Us

My Preferences

Internet: FiOS Internet

TV: FiOS TV

Ask Verizon