Español

Support
Best in Class - The Customer Respect GroupThe Year's Ten Best Web Support Sites
in
Search
FiOS Internet Solution Center

General Support

Email

Billing

Account Tools

Networking

Troubleshooting
Resetting the password on your Verizon 9100EM or 9100VM router
  1. With the power on (Power LED on front panel should be lit green), use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.


  2. Release the Reset button. The router will automatically reboot itself.


  3. Wait 15 seconds before resuming setup.


  4. The router will return to the default settings of admin as the user name and password as the password.


  5. Your Verizon 9100EM or 9100VM router is now using the default settings for the network configuration. This includes the default SSID and WEP encryption key. You must re-configure your Verizon 9100EM or 9100VM router to match the previous settings assigned to all the other devices on your wireless network. Otherwise, no other network devices will be recognized.



Contact Us

My Preferences

Internet: FiOS Internet

TV: FiOS TV

Ask Verizon