Learn more about solutions for solving common connection issues.

I'm experiencing this:

• I have no connection
• Slow connection
• My connection is “off” and “on”

_______________________________________________________________________________

Try this quick Fix:

1. Unplug my router
2. Wait 1 minute.
3. Plug your router back in.
4. Attempt to connect to the Internet.
   

Try this next:

• Check your computer for viruses, spyware or a full hard-drive. You may think you have a connection issue, but your computer performance may be impacted by spyware, viruses or a full hard-drive. Use the virus protection software available from Verizon Internet Security Suite to remove viruses or spyware from your computer or remove programs from your computer.
  
  
• Your Internet usage could be at capacity. If you are streaming several videos simultaneously, for example, it could cause your connection to slow down.
  
  
• Electronic devices (ie TVs or microwaves) or physical obstructions (ie walls or floors) could cause interference with your router’s signal. Move your modem or wireless networking router away from these obstructions.Learn more about devices that cause intermittent loss of connection.

• FiOS TV Video-on-Demand (“VOD”) usage. Your FiOS Internet service and FiOS TV VOD service share capacity on the fiber optic connection to your home. The capacity available for your FiOS Internet access service may be reduced if you are watching multiple FiOS TV VOD titles simultaneously.
  

________________________________________________________________________________

Other tools that help your speed:

• Use the FiOS Speed Optimizer: Use the Speed Optimizer tool to help you determine if certain settings (TCP/IP and MTU) on your system are tuned for optimal performance.
  
  
• Verizon Internet Security Suite: Spyware removal, virus protection and PC optimizer tools help improve your computer’s speed.