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Troubleshooting
Rebooting your computer and router Rebooting your router and computer often fixes Internet connection problems you may be experiencing.

To reboot your computer and router:

  1. Turn off the computer connected to your router first.


  2. Turn off your router, wait 1 minute, and then turn your router back on.
  3. Turn your computer back on.


  4. Retest your Internet connection by connecting to the Verizon site. If the Verizon Web site displays in a new window, you have solved your issue and you can close the new pop-up window.


  5. If you're still unable to connect to the Internet, continue by checking your router connections.

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