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FiOS Internet Solution Center

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Troubleshooting
I can't connect to the Internet
Quick Fix

Most FiOS hardware issues can be solved by rebooting your router.

If you're having a FiOS home network issue, you should reboot your computer and router.
Testing the router connections

If rebooting your router didn't solve the issue, get troubleshooting tips for your router by selecting the appropriate graphic below.

Verizon MI424WR router
Verizon 9100VM router Verizon 9100EM router
Verizon MI424WRVerizon 9100VM Verizon 9100EM
Figure depicting Actiontec MI424WR router
Figure depicting Actiontec RI408 router
Figure depicting D-Link DI-624 router
Figure depicting D-Link DI-604 router
Actiontec MI424WR Actiontec RI408 D-Link DI-624 D-Link DI-604



Troubleshooting the ONT

Verify that the Optical Network Terminal (ONT) is receiving power. The ONT is a small Verizon box located on the outside of your home. It has a power cord that goes into your home where it plugs into an existing standard AC outlet.

If you still can't connect to the Internet, visit Verizon Repair.





See also: Internet Connections and Troubleshooting
Verizon MI424WR routerVerizon 9100VM routerVerizon 9100EM routerVerizon 9100EM routerVerizon 9100VM routerVerizon MI424WR router
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