Verizon | FiOS Internet - Troubleshooting your connection

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Troubleshooting your connection

If you have not installed your router, please contact Verizon FiOS Internet Service at 888-553-1555 to schedule the installation.

No connection?
1. Turn off your computer and router.
2. Wait 1 minute.
3. Turn your router back on.
4. Turn your computer back on.

Connection Issues

Slow Internet connection
I periodically lose my Internet connection
The FiOS Speed Optimizer tool determines if your computer settings (TCP/IP and MTU) are tuned for optimal performance.

Connecting additional computers to a home network
Wireless home networks
Wired home networks

General browser and computer issues
Unusual browser and computer issues
Web browser errors

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