Verizon | FiOS Internet - Troubleshooting your connection

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Troubleshooting

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Troubleshooting your connection

If you have not installed your router, please contact Verizon FiOS Internet Service at 888-553-1555 to schedule the installation.

No connection?
1. Turn off your computer and router.
2. Wait 1 minute.
3. Turn your router back on.
4. Turn your computer back on.

Connection Issues

Slow Internet connection
I periodically lose my Internet connection
The FiOS Speed Optimizer tool determines if your computer settings (TCP/IP and MTU) are tuned for optimal performance.

Connecting additional computers to a home network
Wireless home networks
Wired home networks

General browser and computer issues
Unusual browser and computer issues
Web browser errors

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About FiOS

FiOS TV

FiOS Internet

Find out which Verizon services are available at your address.

FiOS TV

DIRECTV^®

Find out which Verizon TV services are available at your address.

FiOS Internet

High Speed Internet

Find out which Verizon Internet services are available at your address.

FiOS Digital Voice

Standard Plans

Find out which Verizon phone services are available at your address.

Shop for Services >

Find out which Verizon services are available at your address.

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