Search for Support

Troubleshooting Tips for Media Manager Here are some common questions that may help troubleshoot your Media Manager issue:

• I receive a "DRM protected Media file error" when playing music copied from my CDs using Windows Media Player. How can I fix this?
  
  Media Manager does not support Digital Rights Management (DRM) protected media. To play the music, you can change the Windows Media Manager options to create unprotected music:
  1. Open Windows Media Player.
     
  2. Right click on the Windows Media Player title bar. A pop-up menu is displayed.
     
  3. From the pop-up menu select Tools, then select Options. The Options window appears.
     
  4. Select the Rip Music tab.
     
  5. Uncheck the box labeled Copy protect music.
     
  6. Click OK.
     
     
  From now on, any music you rip with Windows Media Player will not have DRM and will work with Media Manager.
  
  
• Can I access the web while the Media Manager PC application is running? Will it impact my connection speed? 
  
  You can continue to use your PC without affecting the performance of Media Manager.
  
  
• Can I use Media Manager to stream Internet video or radio through my TV?
  
  The Windows version of Media Manager, lets you stream Internet videos from selected web sites. You can also stream Internet radio through your TV.
  
  Note: The Macintosh version of Media Manager does not currently support these features.

 

 

See also: Learn more about Media Manager