There are two main reasons why you may have a problem ordering an On Demand or Pay Per View program:

• Technical Issues
• Problem with your account

Technical Issues

To ensure that the problem isn't a technical issue, please reset your equipment. That usually clears any technical problem that is preventing you from ordering or viewing On Demand or Pay Per View content.

Account Issues:

If resetting your equipment did not resolve the problem, there could be an issue with your account. Typical account issues are:

• Your PIN needs to be reset.
  
  
• There is a billing issue with your account preventing you from ordering non-free On Demand or PPV content.
  
  
• You are attempting to watch an On Demand program from a premium channel in which you are not a current subscriber.

To get your PIN reset or to resolve billing issues related to Pay Per View content, you'll need to contact us for further assistance.