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Troubleshooting

In Home Agent

In-Home Agent provides easy solutions for common questions and problems. And it’s available 24/7 – just click the icon on your desktop.

In-Home Agent is a great do-it-yourself troubleshooting tool for all of your FiOS services – TV, Internet and Phone - as well as High Speed Internet. It’s also an excellent way to learn more about the rich features that come with each service.

Here are just a few of the things you’ll find with In-Home Agent:

TV: program your remote control, troubleshoot set-top box problems or resolve issues with the media guide.
Internet: add computers to your wireless network, fix email problems, optimize network performance or troubleshoot connectivity problems.
Phone: quickly retrieve your FiOS Phone voicemail access number, set up multiple mailboxes or manage customized features.

You can download the In-Home Agent to any PC in your household. Download the In-Home Agent.