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My TV picture is too small (letterbox format)

The TV screen has black borders on the top and bottom, has a distorted picture or a single band across the screen

TV in letterbox format.

Troubleshoot your TV:

• Does your picture have borders on the top and bottom? If you change the channel and the borders go away, you are watching a program being aired in letterbox format.
  
  
• Is the TV screen distorted? Play a VCR tape or DVD. If the screen still appears distorted, you might be experiencing an issue with your TV equipment. Contact your TV's manufacturer or review your TV's user guide.
  
  
• If the issues persist, call the Verizon Fiber Solutions Center.

See Also: Poor reception issues