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My TV picture is too small (letterbox format)
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| The TV screen has black borders on the top and bottom, has a distorted picture or a single band across the screen | 
TV in letterbox format. |
Troubleshoot your TV: - Does your picture have borders on the top and bottom? If you change the channel and the borders go away, you are watching a program being aired in letterbox format.
- Is the TV screen distorted? Play a VCR tape or DVD. If the screen still appears distorted, you might be experiencing an issue with your TV equipment. Contact your TV's manufacturer or review your TV's user guide.
- If the issues persist, call the Verizon Fiber Solutions Center.
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See Also: |
Poor reception issues
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I want to see support
content for ...
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