Verizon | FiOS TV - My TV picture is too small (letterbox format)

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My TV picture is too small (letterbox format)

The TV screen has black borders on the top and bottom, has a distorted picture or a single band across the screen

TV in letterbox format.

Troubleshoot your TV:

Does your picture have borders on the top and bottom? If you change the channel and the borders go away, you are watching a program being aired in letterbox format.
Is the TV screen distorted? Play a VCR tape or DVD. If the screen still appears distorted, you might be experiencing an issue with your TV equipment. Contact your TV's manufacturer or review your TV's user guide.
If the issues persist, call the Verizon Fiber Solutions Center.