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High Speed Solution Center

I am being billed for usage, but I was told I have unlimited access. Verizon High Speed Internet packages include unlimited usage, allowing you to make the most of your high-speed Internet connection.

If you subscribe to a Verizon High Speed Internet package with dial-up access or any of our dial-up services, there can be an hourly limit. Refer to your dial-up plan to review your usage limit and any additional charges you may incur when you exceed that limit.

The type of service plan you select determines your usage allowance. To see a list of Verizon dial-up plans, visit http://www.verizon.net/pands/dial/packages/.

To change your dial-up plan, send us an email, or call (800) 567-6789.


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