Verizon adds additional security and protection to subscriber accounts by taking measures both to prevent spam from being sent to our customers and to safeguard our network from being used by spammers. These measures include scanning all incoming and outgoing e-mail so that spam can be captured and contained before it reaches our customers or before it can be sent from our network. The FAQs you see below provide information related to our efforts to reduce spam and what to do if you receive a message that your outgoing mail contains spam.

Why does Verizon scan E-mail messages I send?
Verizon Online has a zero-tolerance policy for spamming from the Verizon.net domain and is working to reduce unsolicited email messages and improve the overal customer e-mail experience.

Scanning is the process of comparing an email message to a known spam signature using a combination of proprietary anti-spam techniques and spam complaints sent from users across the Internet. Verizon will not read your email; we only compare the digital signature (not the email content) of a sent email against the digital signatures of known spam. Emails that match a spam signature will not be delivered.

Scanning outbound email is an accepted industry practice and is an effective method for reducing overall spam on the Internet and for our customers. It also benefits you by reducing the likelihood that an email message you send will be blocked by the receiving service provider.

Will I receive any notification if an E-Mail I send is determined to be SPAM?
Yes. If you send an email message that is determined to be spam, you will receive the following error message in your email client:

"The message you attempted to send was determined to be spam. Please visit http://www.verizon.net/spamfaq for more information."

What does it mean if I get an error message that indicates that I sent spam?
The error message is intended to notify you that a message you attempted to send was blocked because it was determined to be spam. It also provides you with a link to this FAQ page for more information.

What should I do if I receive a spam notification message when I attempt to send email?
Sending spam from the Verizon.net domain is prohibited by the Acceptable Use Policy http://netservices.verizon.net/portal/link/main/policies.

If you feel we identified your email in error, you may forward the suspected email message as an attachment to spamdetector.update@verizon.net . The message will be examined by third party anti-spam experts. If the message is found to be legitimate, Verizon is notified to adjust or modify the spam filter which caught your message. You will not receive any notification following the review process.

How does Verizon determine whether my E-mail is SPAM?
Verizon uses a third party vendor to scan email messages for spam. Their systems use a combination of proprietary anti-spam techniques and spam complaints sent from users across the Internet to create spam filters. The false positive rate is very low.

Should you feel an email message was caught in error, please forward the suspected email message as an attachment to: spamdetector.update@verizon.net .

Can I opt out of SPAM scanning?
No. Every message sent from the Verizon.net domain is scanned in order to reduce overall spam volumes on the Internet. This policy benefits you by reducing the likelihood that an email message you send will be blocked by the receiving service provider.

How can I protect my E-mail account from spammers?
Verizon recommends checking your account periodically by logging in to My Account. 

Once signed in to the My Account page, scroll down to the bottom and check the sub-accounts associated with your account. If you see any you do not recognize, change your password and delete the unwanted sub-accounts.

It is also a good idea to scan you PC for viruses using an updated anti-virus product.

Are there any restrictions on the number of E-mails I send?
Yes. The following restricions apply to the number of e-mails you send:

• You may not include more than 100 recipients in a single email.
• Messages will not be sent to any recipients in excess of 100.
• You may not exceed 500 recipients in 1 hour.
• Exceeding 500 recipients in 1 hour will result in the suspension of your ability to send email for 24 hours.
• This does not affect your ability to receive email.
• Please see the Verizon Email Policy for more information .