Español
Need Help? Search

Support

Best in Class - The Customer Respect GroupThe Year's Ten Best Web Support Sites
in
Search
Popular Searches: 7500 Gateway , actiontec

High Speed Solution Center

How do I change my password? Access to your primary account is guarded by a password. This password is in place to protect any and all information you have stored with Verizon Online. Do not give your password out.

If you need to change your password for any reason, use the Change Password Tool.

Use the Password Change Tool now

Need help?
Review steps for changing your Verizon Online password.

 


Password change tips

  • Your password should be case-sensitive.
  • Use a combination of at least six numbers and letters.
  • Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
  • Avoid using a single word, from any language, with a number added to the beginning or end.
  • Your password cannot include such characters as /, #, *, or a blank space.
  • Please allow up to one hour for your password change to take effect.


Note: If you have the Westell 2200 modem, the Westell 6100 modem, the Westell VersaLink 327W, or if you use Outlook Express, you must update software settings to match your new Verizon Online password. If you do not update your settings, you will not be able to connect to the Internet, or you will not be able to send and receive email using Outlook Express.

 



See Also: How do I update Outlook Express with my new password?
How do I change my Westell 2200 modem password?

My Preferences

Internet: High Speed Internet

TV: FiOS TV

Ask Verizon
Your automated customer service agent

Repair Status

To view, update or cancel your repair request enter your phone or data line number.

red arrowCheck with user name

Check Status

Order Status

View order progress, connection date and more

red arrow Check Order Status


About Us | Contact Us |  | Careers | Verizon Foundation | Site Map | Privacy Policy | Terms and Conditions | Site Feedback
© 2009 Verizon
TRUSTe Certified Privacy Better Business Bureau: Accredited Business