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High Speed Internet Solution Center

I forgot my user name and password; what should I do?

Verizon provides online tools for retrieving your user name and passwords.

 

Forgot your user name or password? To retreive your user name and password online, you'll need your Verizon phone or account number and information to verify your identity.

Note: If you have the Westell 2200 modem, the Westell 6100 modem, the Westell VersaLink 327W, or if you use Outlook Express, you must update software settings to match your new Verizon Online password. If you do not update your settings, you will not be able to connect to the Internet, or you will not be able to send and receive email using Outlook Express.



See Also: Why do I need my user name and password?
What is a secret question?
How do I change my secret question?

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