Verizon | High Speed Internet - I forgot my user name and password; what should I do?

Support

Search for Support

Popular Searches: 7500 Gateway , actiontec

Email

Troubleshooting

Feedback| Email Print Bookmark

I forgot my user name and password; what should I do?

Forgot user name?

Forgot password?
Use the Password Reset Tool. You must know your user name and answer to your secret question.

Need help? Review steps for resetting your Verizon Online password.

Note: If you have the Westell 2200 modem, the Westell 6100 modem, the Westell VersaLink 327W, or if you use Outlook Express, you must update software settings to match your new Verizon Online password. If you do not update your settings, you will not be able to connect to the Internet, or you will not be able to send and receive email using Outlook Express.

Password change tips

Your password should be case-sensitive.
Use a combination of at least six numbers and letters.
Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
Avoid using a single word, from any language, with a number added to the beginning or end.
Your password cannot include such characters as /, #, *, or a blank space.
Please allow up to one hour for your password change to take effect.