Verizon | High Speed Internet - What happens if non-spam messages reach my Spam Detector folder?

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What happens if non-spam messages reach my Spam Detector folder? Our filters are written against specific spam. Occasionally, a legitimate message will be filtered and deleted, unless you have spam messages saved to your Spam Detector folder (Options/Rules tab in email).

To move messages to your @verizon.net inbox or other folder:

Open the message.
From the Move to Folder drop-down menu, choose the folder where you want to save the message.

Also, if you find a message in your Spam Detector folder that you would prefer not get filtered, notify us at spamdetector.update@verizon.net. Verizon Online will review the message to determine if it should not be included in the Spam Detector filter rules.

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