Español

Support
Best in Class - The Customer Respect GroupThe Year's Ten Best Web Support Sites
in
Search
High Speed Internet Solution Center

General Support

Email

Billing

Account Tools

Networking

Troubleshooting
Identify devices that require a filter Filters block the DSL signal from reaching your telephone, fax, or answering machine. Except for your modem, every telephone machine sharing the phone line that has Verizon High Speed Internet requires a filter. If filters are missing, you may experience reduced speeds as well as static or hissing on the telephone line.

Note: Using more than five filters can reduce the quality of your Verizon High Speed Internet service.

Where do I install filters?

Figure depicting not installing a filter standard telephone
Install filters on common phone devices
Figure depicting not installing a filter on your modem
Don't install filters on modems

Other common devices that need filters:
  • Regular phones
  • Cordless phones
  • Caller ID units
  • Answering machines
  • Fax machines
  • Dial-up modems
  • Satellite TV dialers
  • Meter readers. Check with your gas and electric company.
  • Monitored security systems that use the DSL phone line (check with your security company to determine if this is necessary)

Using the filter


If you need additional filters:


Contact Us

My Preferences

Internet: High Speed Internet

TV: FiOS TV

Ask Verizon

Repair Status

To view, update or cancel your repair request enter your phone or data line number.

red arrowCheck with user name

Check Status

Order Status

View order progress, connection date and more

red arrow Check Order Status