Verizon | High Speed Internet - I can't check my email. Is my Internet connection lost?

Español

Enter Your Location

Clear location

About FiOS
About FiOS
FiOS TV
FiOS Internet
Find out which Verizon services are available at your address.
Check Availability Check Availability
TV
FiOS TV
Hundreds of channels. The best picture quality. And the largest 100% fiber-optic network in America.
DIRECTV^®
The best satellite TV service with the most HD channels available anywhere.
Find out which Verizon TV services are available at your address.
Check Availability Check Availability
Internet
FiOS Internet
There's nothing faster than fiber.
High Speed Internet
Reliable, fast Internet service at an affordable price.
Find out which Verizon Internet services are available at your address.
Check Availability Check Availability
Compare FiOS Internet and High Speed Internet
Verizon Wi-Fi
Phone
FiOS Digital Voice
Brilliantly clear home phone with over 20 calling features at no charge.
Standard Plans
Home phone service that's simple, reliable, and always hassle-free.
Find out which Verizon phone services are available at your address.
Check Availability Check Availability
Looking for Wireless?
Shop
Shop for Services >
Compare and select great Verizon services - from individual TV, Internet and Phone plans to value-added bundles - in our shop
Get New Verizon Services
Shop All Services
Build Your Own Bundle
Upgrade Existing Services
Add/Change Services
Renew Your FiOS Bundle
Moving? Transfer Existing Service
Find out which Verizon services are available at your address.
Order Services Now Order Services Now
Looking for Games, Internet Security Products, or Expert Care?
Support
Support
Get support for your Verizon TV, Internet, Phone, and Wireless services.
Forums
Get help from your peers in the Forums.
- Talk to your peers now
Community
Get the latest Verizon Residential news, information, conversation, and ideas.
- Join the Discussion

Support

Search for Support

General Support

I can't check my email. Is my Internet connection lost? Checking email is a quick way to make sure your computer is connected to the Internet. You are connected if you can receive mail. If you can't, though, you may still have an Internet connection. If your browser can open a Web page, you are still connected and your problem is elsewhere.

The email server may have a sporadic problem.

The email program on your computer may be trying to use another Internet connection in your computer, even an outdated one. This is especially true if you have changed ISPs recently. Restarting your email program or your computer may solve the problem.

Be sure you are using the current user name and password for your account.

Edit

My Preferences

Internet: High Speed Internet

TV: FiOS TV

Viewable:
Searchable:
Priority:
GroupHeader:
GroupHeader Priority:
Case Reference Name:
Display Name:

Sign Into My Verizon

About FiOS

FiOS TV

FiOS Internet

Find out which Verizon services are available at your address.

FiOS TV

DIRECTV^®

Find out which Verizon TV services are available at your address.

FiOS Internet

High Speed Internet

Find out which Verizon Internet services are available at your address.

FiOS Digital Voice

Standard Plans

Find out which Verizon phone services are available at your address.

Shop for Services >

Find out which Verizon services are available at your address.

Support

Forums

Community

Help is just a click away!

FiOS In-Home Agent

General Support

Email

Billing

Account Tools

Networking

Troubleshooting

My Preferences