Verizon | High Speed Internet - Troubleshooting the Actiontec GT704WGB gateway

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Networking

Troubleshooting the Actiontec GT704WGB gateway You can use the Power, DSL, USB, and Ethernet lights on the front panel of the Actiontec GT704WGB gateway to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.

Diagnostic LEDs on Actiontec GT704WGB gateway

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Is the Power light illuminated? Light is green: The Actiontec GT704WGB gateway power is on. Go to Step 3. Light is not solid green: The gateway isn't getting power. Is the DSL light illuminated? Light is green: The connection between the Actiontec gateway and Verizon Online is established. Go to Step 4. Light is off: The link between the gateway and Verizon Online is not connected. If the Actiontec gateway is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)? Light for the port where a cable is connected is green: The Ethernet connection between the gateway and your computer is established. Go to Step 5. Light for the port where a cable is connected is off: No link is established between the Actiontec gateway and your computer. If the Actiontec GT704WGB gateway is connected to your computer using a USB cable, is the USB light illuminated? Light is green: The USB connection between the router and your computer is established. Go to Step 6. Light is off: No link is established between the Actiontec gateway and your computer. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.