Search for Support

Connection Issues

Internet Connection I can't connect to the Internet My High Speed Internet modem isn't working My Internet connection seems slow I periodically lose my Internet connection How can I increase the signal strength of my wireless router or gateway? I hear hissing when I connect to the Internet

Let Verizon Service Checkup Do the Work Download the Verizon Service Checkup tool to help diagnose and provide possible solutions for connection, password, or email issues. Download Verizon Service Checkup

Modem and equipment issues Troubleshoot modem issues Install High Speed Internet filters Use the diagnostic lights on your DSL hardware to verify the connections Having issues? Restart your modem Did you know that turning your modem off for 15 seconds can help solve DSL connectivity problems? General browser and computer issues Unusual browser and computer issues Web browser issues

Installation Has your Service Ready Date arrived? Did you install High Speed Internet filters on your phone devices? Are High Speed Internet filters installed correctly? Is High Speed Internet hardware installed correctly? Did you install your Verizon Online software correctly? Disabling anti-virus or fax software Are you using the correct user name and password? Re-installing Verizon Online Moving your computer to another room Adding a computer to your home network Transferring your service when you move