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Installing DSL filters when the modem and phone share the same jack

Figure depicting filter installation on phone jacks that share a modem and another phone device
Filter setup of a phone and modem sharing the same phone jack


To connect your modem and multiple phone devices on one phone jack:
  1. Plug the 2-for-1 jack into the wall.

  2. Plug your modem into one side of the 2-for-1 jack.

  3. Plug a filter into one side of the 2-for-1 jack.

  4. Plug your phone devices into the filter you added in step 3.
Important: Do not install a filter on your modem.
Figure depicting not installing a filter on your modem



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Installing DSL filters when the modem and phone share the same jack]]>