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Feedback| Email Print Bookmark Did you install your Verizon Online software correctly? If your DSL software is not installed correctly, your service will not work properly. Please review the DSL software installation instructions below to verify that your DSL software is installed correctly. Before you install the Verizon Online software, be sure that: Your Service Ready Date has arrived. (Your Service Ready Date was communicated in an email sent to you after you signed up for service.) Your DSL filters are properly installed (see Step 1). Note: DSL filters are not required if you have Verizon 7M High Speed Internet service. Your modem is set up and the modem lights are on (see Step 2). To continue with software installation, select from the following: Install DSL on your PC. Install DSL on your Macintosh. See Also: Are you using the correct user name and password? Has the Service Ready Date arrived? Having problems installing? Disable anti-virus or fax software High Speed Internet Contact Us

Edit My Preferences Internet: High Speed Internet TV: FiOS TV Recently Viewed Forums - New! Exchange experiences, tips, information and techniques related to Verizon products and services. Ask Verizon Your automated customer service agent Ask Now Repair Status To view, update or cancel your repair request enter your phone or data line number. Phone Number Check with user name User Name @verizon.net Check with phone number Order Status View order progress, connection date and more Check Order Status System News Announcements System Status System Tools Verizon Online Password Reset High Speed Internet Speed Test High Speed Internet Speed Optimizer PC Checkup My Account Update my account settings Update my account settings Check email Personal Webspace Broadband Essentials & Extras Verizon Surround Site Builder Get in Touch Contact Us by email, live chat or phone Locate a Verizon Store in your area