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High Speed Solution Center

Troubleshooting your connection If you have not installed your modem, please insert your Verizon Online installation CD into your CD drive and follow the installation directions provided.

Slow connection? No connection?
Figure depicting clock 1. Turn your modem off.
2. Wait 15 seconds.
3. Turn modem on.
4. Wait 45 seconds.
5. Reconnect.

Solve other connection issues
My Internet connection seems slow
I can't connect to the Internet
I periodically lose my Internet connection
I hear hissing when I connect to the Internet

Re-installing Verizon Online
Moving your computer to another room
Adding a computer to your home network
Transferring your service when you move

Modem and equipment issues
Troubleshoot modem issues
Install High Speed Internet filters

General browser and computer issues
Unusual browser and computer issues
Web browser errors


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My Preferences

Internet: High Speed Internet

TV: FiOS TV

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Repair Status

To view, update or cancel your repair request enter your phone or data line number.

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Order Status

View order progress, connection date and more

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