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Troubleshooting

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I can't receive email.

First, check to see if you have an active Internet connection by opening a Web page.

When you know you have an active Internet connection, check your email software setup. The incoming POP3 server should be set to incoming.verizon.net.

Verify that your user name and password are entered correctly in your email software.

NOTE: Verizon Online utilizes Spam Blocking technology to filter your email from messages that are considered a security threat. Learn more about Verizon practices relative to the filtering of email sent to Verizon.net email customers.