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Feedback| Email Print Bookmark Are you using the correct user name and password? Check that you are typing your user name and password correctly. Passwords are case-sensitive, so make sure CAPS LOCK is not accidentally on. Check that you are using the same user name and password that you created during software installation. If you forgot your password, use the Password Reset Tool. You must know your user name and answer to your secret question. If you cannot find your user name and password, call Technical Support at (800) 567-6789. High Speed Internet Contact Us

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