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Questions About a Long Distance Charge on Your Bill If you believe that you have been billed incorrectly, please call the telephone number that appears at the top of the bill page where the questionable charge appears.

Verizon bills on behalf of your long distance company and other long distance companies that your household may use. If you, or another member of your household, place a long distance call using a seven-digit dialing code (in other words, 1010-xxx), Verizon will bypass your regular long distance provider and connect you to the company associated with the dialing code. The company dialed with the seven-digit code will connect your call, and its charges will appear on a separate page of your Verizon billing statement.

Also, if you accept a collect call from someone who uses a different long distance company, those charges will appear on your bill.

If you believe that you have been billed incorrectly, please call the telephone number that appears at the top of the page on which the questionable charge appears. A customer service representative from the company that assessed the charge will assist you.   Any time you are promised a plan that sounds too good to be true, you should call the Verizon office to verify the plan. If you sign up for a plan that you later find is not what you requested, contact Verizon and Verizon will change your plan to meet your calling needs. Bill From Two Different Long Distance Companies If you switch long distance providers, your new provider is responsible for updating your account and billing information. If this information is not updated properly, you might be billed for the same long distance calls by both your new and old long distance providers.

If you are receiving bills from two different long distance companies, contact your current long distance provider for corrective action.

See also:Related Charges and Taxes topics