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Carrier Freeze A carrier freeze prevents the unauthorized change of your local, regional toll, or long distance carrier.

A freeze ensures that another carrier cannot make a change to your selected local, regional toll, or long distance provider without your permission. Request a carrier freeze Contact Verizon to authorize a carrier freeze to one or more of your services.

Verizon implements the carrier freeze to your account within 24 hours upon receipt of your request. Unauthorized transfer of your service provider The unauthorized transfer of your selected local, regional toll, or long distance provider is called "slamming." If you think that you have been slammed, call your local business office and tell the customer service agent that your local, regional toll or long distance carrier was changed without your permission.

The customer service agent will take the appropriate action to switch you back to your preferred carrier and advise you of your legal remedies.

See also:Related Customer Rights and Safety topics