Search for Support

Authorizing a Carrier Freeze Contact Verizon to authorize a carrier freeze on one or more of your services.

Verizon implements the carrier freeze on your service(s) within 24 hours upon receipt of your request.

The carrier freeze prevents the unauthorized change to your local, regional toll, or long distance service provider. A freeze ensures that another carrier cannot make a change to your selected local, regional toll, or long distance provider without your permission.

Note If you think that you have been already slammed, please call your local business office and tell the customer service agent that your local, regional toll or long distance carrier was changed without your permission. The customer service agent will take the appropriate action to switch you back to your preferred carrier and advise you of your legal remedies.

See also:Related Customer Rights and Safety topics