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Removing a Carrier Freeze You can remove the carrier freeze one of the following ways:

• Contact Verizon during regular business hours.
  
  
• Send Verizon a written request.
  
  
• Set up a three-way call*.
  Your new carrier and you can call Verizon together during regular business hours to lift the freeze.
  
  

* A requirement of the FCC Slamming Order is that Verizon can accept three-way calls from carriers with Verizon's customers on the line only for the following purposes:

• To verify the existence of a freeze on the customer's account.
  
  
• To remove the freeze at the customer's request.

You can remove the carrier freeze one of the following ways:

• Visit the freeze removal Web site. You must be a registered user of Verizon.com to use the freeze removal Web site. Once you sign-in, you need information from your most recent phone bill.
  
  
• Contact Verizon during regular business hours.
  
  
• Send Verizon a written request.
  
  
• Set up a three-way call*.
  Your new carrier and you can call Verizon together during regular business hours to lift the freeze.
  
  

* A requirement of the FCC Slamming Order is that Verizon can accept three-way calls from carriers with Verizon's customers on the line only for the following purposes:

• To verify the existence of a freeze on the customer's account.
  
  
• To remove the freeze at the customer's request.

You can remove the carrier freeze one of the following ways:

• Visit the freeze removal Web site. You will need information from your most recent phone bill.
  
  
• Contact Verizon during regular business hours.
  
  
• Send Verizon a written request.
  
  
• Set up a three-way call*.
  Your new carrier and you can call Verizon together during regular business hours to lift the freeze.
  
  

* A requirement of the FCC Slamming Order is that Verizon can accept three-way calls from carriers with Verizon's customers on the line only for the following purposes:

• To verify the existence of a freeze on the customer's account.
  
  
• To remove the freeze at the customer's request.

See also:Related Customer Rights and Safety topics