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Enhanced Privacy and Security

Communications fraud is an industry-wide problem involves everything from customers downloading damaging software from the Web to phone companies changing a customer's carrier without their permission. Verizon wants to make customers aware of the fraud that is affecting more and more customers.

In case of suspected fraud, send Verizon an email

If you feel your account is being threatened by any type of fraud or similar abuse, send Verizon an email at abuse@verizon.com.

Privacy Policy

We have updated our Privacy Policy to better clarify how we collect and protect your information. Learn More

Unauthorized Change of Telephone Service Carrier (Slamming)

About Slamming

Email Scam (Phishing)

About Phishing

Authorizing a Carrier Freeze and Troubleshooting a Slammed Account

Carrier Freeze to Prevent Slamming

Authorizing a Carrier Freeze

Applying a Carrier Freeze

Effective Date of a Carrier Freeze

Removing a Carrier Freeze

Removing Another Carrier's Charges

Unauthorized Charges on Your Telephone Bill (Cramming)

Cramming

Stopping Unauthorized Charges

Unsolicited Mail and Calls

Preventing Unsolicited Mail and Telemarketing Calls From Verizon

Blocking Unsolicited Telemarketing Calls

National Do Not Call List

Modem Security

Modem Hijacking

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TV: FiOS TV

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