Verizon | Local & Long Distance Phone - How to Use Call Forwarding Busy Line/Do Not Answer

Español

Enter Your Location

Clear location

About FiOS
About FiOS
FiOS TV
FiOS Internet
Find out which Verizon services are available at your address.
Check Availability Check Availability
TV
FiOS TV
Hundreds of channels. The best picture quality. And the largest 100% fiber-optic network in America.
DIRECTV^®
The best satellite TV service with the most HD channels available anywhere.
Find out which Verizon TV services are available at your address.
Check Availability Check Availability
Internet
FiOS Internet
There's nothing faster than fiber.
High Speed Internet
Reliable, fast Internet service at an affordable price.
Find out which Verizon Internet services are available at your address.
Check Availability Check Availability
Compare FiOS Internet and High Speed Internet
Verizon Wi-Fi
Phone
FiOS Digital Voice
Brilliantly clear home phone with over 20 calling features at no charge.
Standard Plans
Home phone service that's simple, reliable, and always hassle-free.
Find out which Verizon phone services are available at your address.
Check Availability Check Availability
Looking for Wireless?
Shop
Shop for Services >
Compare and select great Verizon services - from individual TV, Internet and Phone plans to value-added bundles - in our shop
Get New Verizon Services
Shop All Services
Build Your Own Bundle
Upgrade Existing Services
Add/Change Services
Renew Your FiOS Bundle
Moving? Transfer Existing Service
Find out which Verizon services are available at your address.
Order Services Now Order Services Now
Looking for Games, Internet Security Products, or Expert Care?
Support
Support
Get support for your Verizon TV, Internet, Phone, and Wireless services.
Forums
Get help from your peers in the Forums.
- Talk to your peers now
Community
Get the latest Verizon Residential news, information, conversation, and ideas.
- Join the Discussion

Support

Search for Support

Calling Features

Feedback| Email Print Bookmark

How to Use Call Forwarding Busy Line/Do Not Answer Fixed options Activating Fixed options. In most areas, Call Forwarding Busy Line/Do Not Answer with Fixed options is always on.

In areas where you can turn Fixed options on or off:

Using a touch tone phone only, lift the receiver and listen for the dial tone.

To activate:

Press if you want your calls forwarded when your line is busy.

Press if you want your calls forwarded after a pre-set number of rings

To deactivate:

Press if you no longer want your calls forwarded when you line is busy.

Press if you no longer want your calls forwarded after a pre-set number of rings.

Variable Options Variable Options may not be available in all areas.

The Variable option automatically sends your calls to a forwarding number when your line is busy or after a preset number of rings.

To activate:

Using a touch tone phone, lift the telephone receiver and listen for the dial tone.

Press to activate Variable options.

Dial the number where you want your calls to be forwarded.

Hang up the receiver and your calls will be forwarded to the phone number you entered.

To deactivate:

Using a touch tone phone, lift the telephone receiver and listen for the dial tone.

Press to deactivate Variable options.

Hang up the receiver and your calls will ring on your home phone.

Note Call Forward Variable takes precedence over Call Forward Busy and Call Forward Busy/Do Not Answer. Troubleshooting A busy signal sounds when you activate Call Forwarding:

Make sure you are using the correct activation code.
Geographic areas and different types of forwarding may use different codes.

Call Forwarding cannot be activated at this time.
Try again later.

Call Forwarding is already activated.
Deactivate Call Forwarding, wait a couple of minutes, then try to activate it again.

If you still are unable to activate Call Forwarding, please contact Verizon.

Instructions for FiOS Digital Voice Calling Features

See also:Related Call Forwarding Busy Line/Do Not Answer topics
Additional Calling Features

Edit