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Residential Phone Services Solution Center

Call Trace
Call Trace automatically initiates a trace of the last call you received. You can use this feature to trace unlawful or threatening calls that alarm, frighten, or harass you. The trace results include the calling and called number and the date and the time of the call. The results are sent to the Verizon Unlawful Call Center and are stored for future action.

Your phone is already equipped for Call Trace; there is no charge for the connection. Charges and fees for using Call Trace may vary.

Note If you are threatened with bodily harm or an explosive device, use Call Trace and immediately contact your local police department.

All calling features are subject to availability and compatibility restrictions.
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