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Home Voice Mail - Quick Start Note A Home Voice Mail user guide is automatically mailed to you when your Home Voice Mail service order is processed. You can get additional copies, at no charge, online Setting up your Home Voice Mail

1. Lift your phone's receiver and listen for a dial tone.



2. Dial the access number you were given when you signed up for Home Voice Mail service.
   If you did not receive, have lost or forgotten your voice mail system access number, please call 800-VERIZON (800-837-4966) and follow the recorded instructions.



3. If you are setting up the system from your own phone:



• Enter your temporary passcode.
  This is the last four digits of your telephone number.



• Press when you hear the greeting.



4. If you are setting up the system from another phone or have a blocking feature on your phone:
   
   
   • Press when you hear the greeting.
   
   
   
   • Enter your 10-digit phone number you received in your Welcome Kit.
   
   
   
   • Enter your temporary passcode (the last four digits of your telephone number).
   
   
   
   • Press .
   
   
   

Recorded voice instructions will guide your through each of these steps:

1. Create a new password.
   Your new password must be a 4- to 8-digit number. It should be easy to remember but difficult for others to guess. Avoid using repeating digits (such as 1111), sequential digits (such as 1234), or any part of your telephone number.



2. Record your name.



3. Record or change your Personal Greeting.
   Callers will hear your Personal Greeting when they reach your mailbox.



4. Record or change your Busy Greeting (available for Deluxe and OnePoint Voice Mail only)
   Callers will hear your Busy Greeting when you are using your telephone and your line is busy.

1. Lift your phone's receiver and listen for a dial tone.



2. Dial the access number you were given when you signed up for Home Voice Mail. (If you did not receive, have lost or forgotten your voice mail system access number, please call 800-VERIZON (800-837-4966) and follow the recorded instructions.)
   
   
3. If you are setting up the system from your own phone:
   
   
   • Enter your temporary passcode.
     Depending on your location, this is your seven-digit home phone number or the last four digits of your home phone number.
     
     
   • Press when you hear the greeting.
   
   
   
4. If you are setting up the system from another phone or have a blocking feature on your phone:
   
   
   • Press when you hear the greeting.
     
     
   • Enter your 10-digit phone number.
   
   
   
   • Enter your temporary passcode.
     Depending on your location, this is your seven-digit home phone number or the last four digits of your home phone number.
     
     
   • Press .
     
     

Recorded voice instructions will guide your through each of these steps:

1. Create a new password.
   Your new password must be a 4- to 8-digit number. It should be easy to remember but difficult for others to guess. Avoid using repeating digits (such as 1111), sequential digits (such as 1234), or any part of your telephone number.



2. Record your name.
   Your name is heard as part of the messages you send to other voice mail users.



3. Record or change your Personal Greeting.
   Callers will hear your Personal Greeting when they reach your mailbox.



4. Record or change your Busy Greeting
   Callers will hear your Busy Greeting when you are using your telephone and your line is busy.



5. Set up individual mailboxes for family members.

1. Dial the access number you were given when you signed up for Home Voice Mail service.
   If you did not receive, have lost or forgotten your voice mail system access number, please call 800-VERIZON (800-837-4966) and follow the recorded instructions.



2. If calling from your home phone, enter your temporary passcode – the last four digits of your telephone number.
   If you are calling from another phone, press when you hear the system greeting, enter your 10-digit telephone number, then enter your temporary passcode.

Recorded voice instructions will guide your through each of these steps:

1. Create a new password.
   Your new password must be a 4- to 8-digit number. It should be easy to remember but difficult for others to guess. Avoid using repeating digits (such as 1111), sequential digits (such as 1234), or any part of your telephone number.



2. Record your name.



3. Record or change your Personal Greeting.
   Callers will hear your Personal Greeting when they reach your mailbox.



4. Record or change your Busy Greeting (available for Deluxe and OnePoint Voice Mail only)
   Callers will hear your Busy Greeting when you are using your telephone and your line is busy.

Retrieving your Home Voice Mail messages from home

1. Lift your phone's receiver.
   If you have any new messages, you will hear an interrupted dial tone.



2. Dial your system access number.
   If you did not receive, have lost or forgotten your voice mail access number, please contact Verizon.



3. Enter your Passcode to reach the Home Voice Mail Main Menu.



4. Press to listen to your messages.



5. Follow the automated instructions.

From another phone:

1. Dial your access number.



2. Enter your 10-digit home phone number



3. Enter your passcode.



4. At the Main Menu, press to listen to your messages.



5. Follow the automated instructions.

At Home:

1. Lift your phone's receiver and listen for a dial tone.
   If you have any new messages, you will hear an interrupted dial tone.



2. If you have messages, dial your access number.
   If you did not receive, have lost or forgotten your voice mail access number, please contact Verizon.



3. Dial your Password to reach the Home Voice Mail Main Menu.



4. Press when the greeting begins.



5. Follow the automated instructions.

Away From Home:

1. Lift your phone's receiver and listen for a dial tone.



2. Dial your access number.



3. When the system answers, press .



4. Enter your mailbox number.
   This is the same as your home telephone number.



5. Enter your passcode.



6. At the Main Menu, Press .



7. Follow the automated instructions.

Retrieving your messages When you reach your Main Message Box, a voice prompt tells you how many new and saved messages you have and guides you through retrieving them.

You must save, erase, or skip each message before you can hear the next message. Changing your password online You can reset your Voice Mail password online without registering to use the Verizon Web site. Other Home Voice Mail options The Home Voice Mail automated recording can guide you through several options that will customize your Home Voice Mail service, including:

• Resetting or changing your password


• Setting up an Automatic Password


• Personalizing the Home Voice Mail standard greeting

See also:Related Home Voice Mail topics
Additional Calling Features