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Residential Phone Services Solution Center

How to Use *69 You can use *69 whether you are a subscriber or not. *69 is available for a monthly subscription fee or a per-activation charge in specially-equipped areas. Identifying or returning your last call
  1. Lift your phone's receiver and listen for the dial tone.

  2. Press *69.
    Dial 1169 on a rotary dial phone.

  3. Follow the voice prompts through the remaining steps of *69 use.
If the call is returned and the number is busy, hang up and *69 will redial the busy number for up to 30 minutes. You will hear a distinctive ringing pattern when the number is available.
To cancel the call when the line is busy
  1. Lift your phone's receiver and listen for the dial tone.

  2. Press *89.
    Dial 1189 on a rotary dial phone.


Instructions for FiOS Digital Voice Calling Features


See also:Related *69 topics
Additional Calling Features

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