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Residential Phone Services Solution Center

Phone Troubleshooting
You can use the following topics to troubleshoot problems you may be having with your phone connection or wiring.

If the problem still persists, you can use the Verizon Troubleshooter to diagnose your telephone's problem and request a repair if an issue is detected.

Watch the online Verizon Troubleshooter tour

Learn more

Troubleshooting Procedures
Inside Wire Maintenance
Using Calling Features
Verizon Repair Request
Trouble Making a Connection

Calling Problems

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Repair Status

To view, update or cancel your repair request enter your phone or data line number.

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Check Status

Order Status

View order progress, connection date and more

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