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FiOS Phone - Cannot Make Outgoing Calls Note If you are a FiOS Digital Voice customer, you must use 10-digit dialing (area code + phone number) in order to make calls.

Troubleshooting steps

If only one of your phones is causing the problem:

1. Check to ensure that your phone is turned to touch tone (tt).
   This switch is usually located on the side or bottom of the telephone set.



2. Press each button on the phone's number keypad to ensure that they are not sticking or making a dull sound instead of a clean tone.



3. If you hearing a fast busy signal or a delayed dial tone there may be a surge in the phone line usage in your area.
   Try making your call later when phone lines are less busy.

If the problem persists, begin troubleshooting your phone equipment Is the problem on all your telephone sets?

• Yes - Your next step is to determine if the problem is with inside or outside wiring.



• No - You most likely have faulty phone equipment that you will have to replace.

You can use the Verizon Troubleshooter to diagnose your telephone's problem and request a repair if an issue is detected.

Watch the online Verizon Troubleshooter tour

FiOS Phone Service may not be available in all areas.

See also:Related FiOS Phone Service topics
Troubleshooter Tools