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Calls Are Not Connecting There are several issues that might cause you trouble in connecting calls. Stuck Keypad A common cause of incomplete calls is a stuck or malfunctioning keypad. Make sure you can hear all tones when you dial. Verify the number you are dialing Ensure that the phone number and area code you are dialing are correct. Maintain your equipment Follow the manufacturer's instructions to maintain your equipment. Use a soft, dry cloth to clean the phone. Water or cleaning fluid may damage the phone. Do not remove the facing cover. This could void your warranty.

The problem might not be with something you consider part of your phone system. For example, static on the line can be caused by cordless telephones with weak batteries. Or, your burglar alarm could be the reason your phone is dead. The simple step of disconnecting the alarm for a few seconds is often all that is needed to restore the dial tone. Fast Busy Network problem (such as busy circuits) could cause this problem. Hang up and dial again. If the problem persists, begin troubleshooting your phone equipment Is the problem on all your telephone sets?

• Yes - Your next step is to determine if the problem is with inside or outside wiring.



• No - You most likely have faulty phone equipment that you will have to replace.

  If the problem persists, you can use the Verizon Troubleshooter to diagnose the problem and request a repair if an issue is detected. Watch the online Verizon Troubleshooter tour

See also:Related Phone Troubleshooting topics
Related Long Distance Calling topics